Return & Refund Policy

At AllPaperWok, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a return and refund process in accordance with the conditions outlined below.

Return Eligibility

To be eligible for a return, your item must:

Be returned within 14 days of delivery
Be unused, unworn, and in its original condition
Be in the original packaging with all tags and labels attached
Include proof of purchase or order confirmation

Certain items such as final sale products, perishable goods, or personalized items may not be eligible for return.

Return Process

To start a return, please contact our support team with your order details. Once your return request is approved, you will receive instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days
Shipping fees are non-refundable unless the return is due to our error
Delays may occur depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund after verification.